Via Principala 40
Phone: +41 (0)81 384 11 34
Fax. +41 (0)81 384 22 34
For all legal relations between the guest and the AG & T GmbH (Hotel Kurhaus).
Upon the acceptance of a written, telephone or personal booking and the provision of our confirmation, a contract is concluded between the guest and AG & T GmbH. These General Terms of Business are an integral part of the contract. Notification by e-mail is considered as written notification.
By making an electronic booking via Internet, the guest declares his agreement to our GTBs. For all other bookings, the confirmation form provided by us must be signed and the credit card details must be announced. In the event of non-compliance with these conditions, AG & T GmbH have the right to cancel the booking without notification. Clause 5 below applies with regard to cancellation costs.
AG & T GmbH may amend published prices in the following cases:
Newly introduced or increased statutory charges (e.g. VAT, guest taxes etc.)
Changes in exchange rates
Clearly explicable printing errors
5.1 General rules
All-inclusive and hotel bookings for individuals (up to 3 double/single rooms)
Changes/cancellations up to 14 days before arrival date: no fee
Changes/cancellations 14. - 7. day before arrival date: 50% of the arrangement price
Changes/cancellations 6. - 0. day before arrival date: 100% of the arrangement price
5.2 Cancellation date and assurance
The date of cancellation is determined as the date of receipt by the booking office of the written notification. On Saturdays, Sundays and public holidays, the definitive date is the next working day.
In cases of hardship, cancellation costs will be covered by cancellation insurance provided that such insurance has been taken out by the guest.
5.3 Provision of a replacement
AG & T GmbH will agree to a replacement person, who must accept the existing booking under the same conditions. AG & T GmbH must receive early notification of the replacement person (before arrival). The guest who made the initial booking remains the contract partner and is liable to AG & T GmbH.
5.4 Cancellation in the event of force majeure
In the event of force majeure, such as political unrest, disasters etc., AG & T GmbH may also make a cancellation at short notice for safety reasons. In such cases, payment already made by the guest will be reimbursed in the form of a voucher.
5.5 Disturbances and limited operation
Disturbances such as noise and/or limited operations do not give any entitlement to compensation or reimbursement.
Claims must be lodged in writing to AG & T GmbH immediately or by the latest within two weeks of departure.
AG & T GmbH bears no liability towards the guest if non-fulfilment or incomplete fulfilment of the contract is caused by default on the part of the guest, by unforeseen and unavoidable default by a third party or by force majeure.
The guest is to use and treat the hotel room with the greatest of care. It may only be used by the number of persons (including children) stated in the contract. It is prohibited for a guest to allow third parties to use a hotel room rented from AG & T GmbH.
The guest is liable for any damages, unless it can be established that these have been caused through no fault of his or any other of his authorized users. AG & T GmbH must be notified immediately of any damages.
AG & T GmbH pledge to observe the respective data protection laws during the use and processing of all customer data and customer usage data. Customer data will be used only to maximize operational security, or in the interest of sales promotion, product design, crime prevention, collection of economic key data and statistics as well as for invoicing purposes.
The guest accepts and agrees that in the case of joint preparation of services together with third parties, AG & T GmbH is authorized to make available to the respective third party the extent of customer data as required in the interest of providing services. For the rest, transfer of customer data to a third party is permitted only with the explicit consent of the customer. The sole exception is if AG & T GmbH are required by law to transfer customer data to a third party.
All contracts concluded with AG & T GmbH within the framework of these GTBs are governed exclusively by Swiss Law. Lenzerheide is the sole place of jurisdiction in the case of any dispute arising from such contracts.
N.B. This translation is from the German original. In the event of any dispute, the German version applies.